Shipping
Our rates and policy

Truffly Made orders are shipped through a combination of United States Postal Service and UPS.

Slide the table left-right as needed.

Order subtotal USA Canada International
$0.00 – $99.99 $9.99 $59.00 $34.00
$100.00 – $499.99 $19.99 $89.00 $48.00
$500.00 – $999.99 $59 $111.00 $89.00
$1,000.00 – $2,999.99 $129 $189.00 $212.00
$3,000.00 – $16,000 $229 $279.00 $299.00
$16,001 – above $489 $489.00 $489.00
* Shipping rates and available options for domestic and international orders will be presented during the checkout process.

USA orders

Orders usually arrive within 4-7 business days. Please allow 3-4 business days to process your order.

Note: Processing time is separate from shipping time. It might take a few days to ship an item, despite the shipping method chosen at the checkout.

International orders

Truffly Made, Inc. ships internationally to most countries. Please allow 7-14 business days for delivery.

APO/FPO Shipping

Orders being shipped to a PO Box or a Military Address (AA, AE, AP) are shipped via the United States Postal Service.
PLEASE NOTE: Orders shipping to APO/FPO addresses may take 4-6 weeks for delivery.
To send your package to an APO/FPO address is easy. When entering your Shipping Address, please note the following:
1. The Country must be “United States”
2. The City must be entered as either “APO” or “FPO”
3. The State must be selected as either “Armed Forces America” “Armed Forces Europe” or “Armed Forces Pacific”
4. You must enter your Zip code
5. Always remember to enter your full name, grade, and PSC or unit number.

USA

Canada
International shipping

Orders Return Policy

Returns and exchanges MUST be made within 7 days. All products to be unused and in original packaging. Shipping & Processing charges are non-refundable.

Truffly Made reserves the right to refuse the return or to charge a minimum 20% restocking fee. All returned items must be in new unused condition and in their original unaltered packing material, with any accessories.

No merchandise may be returned to us without prior authorization. Before sending back merchandise for return or exchange, contact us FIRST at info@trufflymade.com

If you did not receive all the items that you ordered, first check your invoice to see that the “missing item(s)” are not marked as BACKORDERED. If they are, they will be sent to you as soon as possible. Next, check all packing material thoroughly for items that may have been wrapped in packing or settled in shipment. Please contact our Customer Service Department at info@trufflymade.com or call 1-619-500-3102 regarding any problems or other questions.

Warranty

Warranty for all Candy Depositors is 1 year from the date of purchase stated on the invoice or order confirmation.

The warranty covers:

  • Full Heating system
  • Spare Parts

Warranty is not applicable if the depositor has been modified, is being improperly used with inappropriate product / wrong viscosity or if damages are due to improper use by the operator such as excessive force, wrong temperatures and improper operation.

Only industry standard recipes made from scratch are compatible with all candy depositors.

Haven’t found the answer?

Feel free to email or call our customer service

Tel: 619 500 3102